Managed IT Services
We offer two levels of support.
Both levels of support include the following:
- Network Management
- Workstation Management
- Help Desk Support
- Real-Time Remote Management
- 24-Hour Monitoring
- Enterprise Level Antivirus
- Malware Protection
- Patch & Update Management
- Daily Offsite Backup
- Hardware & Software Consulting
- Custom Support Solutions
Tier One Support
With our top-tier service, we actually tailor a service plan for you particular businesses IT needs and become your in-house IT department! When needed, our techs will come on-site to support you in whatever areas are needed. Other companies commonly charge over $100 per hour for on-site support, but for our clients unlimited on-site time is included in your monthly service plan. In addition to our on-site help, we provide all of the services listed to the left and many more.
Tier Two Support
Our second tier support is the perfect choice if you are trying to relieve an over-burdened IT department, or if you have someone on-site that can follow our instructions for diagnosis and repairs. This level of service includes every single option that Tier One does, except the on-site time.
Workstation Management and Maintenance
USA Dialer Services Managed IT Division is committed in providing competitive rates to manage your office workstations, security maintenance, software updates, and installation to make sure they are in good working condition and contribute to the overall productivity.
Live Help Desk
We offer live help when you are at your wits end or just want to be guided through an IT related process correctly the first time out.
Depending on your IT support plan you can have either phone support or live chat… or both.
As your company grows, we can set-up, manage, and maintain your office workstations to guarantee the smooth exchange of information between workstations or a remote VPN server. USA Dialer Services can also do a structured cabling on-site.
USA Dialer Services is the parent company of Rocket Online Tuneup.
Rocket Online Tuneup provides Superior Endpoint Protection and includes the world’s only endpoint Whitelist. The Whitelist provides advanced protection against APTs (advanced persistent threats), zero-day attacks, ransomware, and polymorphic viruses. Providing the best real time protection on the market.
Rocket Online Tuneup uses a proprietary real time security technology. It will not allow ANYTHING TO EXECUTE on your endpoints unless it is on our whitelist. A user can go into advanced mode to allow a software to run if it is not on our whitelist or the user can wait, as all blocked applications are sent to our malware research team and categorized as either safe or malicious within 24 hours.